Refund and Return Policy

At smithdresses.com, your satisfaction with every piece you purchase is our highest priority. We carefully curate a collection of women’s jackets, coats, baggy jeans, boxy tees, knit jumpers, and other contemporary styles to help you express your unique look. However, we understand that sometimes an item may not work out—perhaps the fit isn’t right, the style doesn’t match your expectations, or you simply changed your mind. This Refund and Return Policy outlines your options and our commitments to you.

Our Promise to You
We stand behind the quality of every dress, jacket, and pair of jeans we offer. If you are not completely satisfied with your purchase, you are welcome to request a return or refund under the terms described below.

Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:

  • Condition: The product must be unused, unworn, unwashed, and in the same condition that you received it. It should have all original tags and labels attached. Any item that shows signs of wear, alteration, or damage caused by the customer will not be accepted.
  • Product type: Most items including women’s baggy jeans, men’s baggy jeans, sherpa jackets, boxy tees, knit jumpers, formal dresses, striped clothing, quarter-zip tops, and outerwear are eligible. However, final-sale items (clearly marked as “non-returnable” on the product page) cannot be returned or refunded.
  • Proof of purchase: A valid order number or proof of purchase from smithdresses.com is required for all returns. We encourage you to keep your order confirmation email for reference.

Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned. These include (but are not limited to): undergarments, swimwear with a hygiene seal, earrings, and face masks. Additionally, gift cards and promotional items (such as “2 for 60”or“2for60”or“2for80” deals that are marked as final sale) may not be eligible for return unless they arrive defective.

How to Initiate a Return
If you wish to return an eligible product, please follow these steps:

  1. Contact our customer care team through the contact form available on our website. Provide your order number, the name of the item you wish to return, and the reason for the return.
  2. Our team will review your request and provide you with clear instructions on how and where to send your return package.
  3. Pack the item securely in its original packaging (if possible) along with any accessories or documentation that came with it. Include a note with your order number inside the package.
  4. Ship the return package using a carrier of your choice. We strongly recommend using a trackable shipping method, as smithdresses.com is not responsible for lost or stolen return shipments.

Refunds
Once we receive your return package, our team will inspect the item(s) to ensure they meet our eligibility criteria. If the return is approved, a refund will be processed back to your original method of payment. Please note the following:

  • Partial refunds: In certain situations, only partial refunds may be granted (for example, if an item is returned in a used condition with minor damage, or if any original parts are missing).
  • Late or missing refunds: If you have not received your refund after the standard processing period, please check with your payment provider or bank first. Then contact our customer care team for assistance.
  • Refund method: Refunds will be issued to the same payment method you used to make the purchase. If that payment method is no longer active, please inform us before we process the refund.

Exchanges
We do not offer direct exchanges at this time. If you need a different size, color, or style, please return the original item for a refund and place a new order for the desired product on smithdresses.com. This ensures you get the new item as quickly as possible.

Defective or Damaged Items
We take great care in quality control, but if you receive an item that is defective, damaged, or not what you ordered, please contact us immediately. You must notify us as soon as possible after delivery. For defective items, we will:

  • Provide a prepaid return shipping label (this is an exception to the normal return shipping policy).
  • Issue a full refund or send a replacement product (subject to availability) once the defect is confirmed.

Return Shipping Costs
You are responsible for paying the shipping costs for returning your item, unless the return is due to our error (e.g., wrong item sent, or defective product). Return shipping costs are non-refundable. If you receive a refund, the original shipping charges (if any) may be deducted from your refund unless otherwise stated.

Final Sale Items
Items marked as “Sale,” “Clearance,” “Final Sale,” or any of the promotional deals (e.g., “2 for 60,”“2for60,”“2for80”) that are explicitly labeled as final sale cannot be returned or refunded. Please double-check your selection before purchasing such items.

Customer Responsibility
It is your responsibility to ensure that the returned item is properly packaged and shipped. smithdresses.com cannot guarantee that we will receive your returned item without tracking confirmation.

Contact Us
If you have any questions about our Refund and Return Policy, please reach out to our customer support team via the contact form on smithdresses.com. We are here to help.