Shipping Policy

Welcome to smithdresses.com. This Shipping Policy outlines the principles and procedures regarding the shipment of all orders placed through our website. We are committed to ensuring that every package containing your selected dresses, jackets, jeans, knitwear, and other apparel items reaches you in excellent condition. Please read this policy carefully before completing your purchase.

Order Processing

Once you have successfully placed an order on smithdresses.com, our team begins the verification and preparation process. We take care to inspect each item – from sherpa jackets and baggy jeans to boxy tees and knit jumpers – to ensure it meets our quality standards before it is carefully packed. Processing is completed during our regular business days. Orders placed on weekends or recognized holidays will be processed on the following business day.

After your order has been packed and labeled, you will receive a confirmation notification. This notification serves as an acknowledgment that your order has left our facility and is now in the hands of our trusted shipping carriers. Please note that any changes to your shipping address must be communicated immediately after placing the order; once processing is complete, address modifications may no longer be possible.

Shipping Destinations

smithdresses.com is pleased to offer shipping services to a wide range of domestic and international destinations. Our goal is to make our curated collection of women’s and men’s clothing – including items like striped tops, quarter-zip pullovers, and formalwear – accessible to customers across different regions.

At checkout, you will be able to see whether your location is serviced by our standard shipping network. While we strive to reach as many areas as possible, there may be certain remote or restricted locations where delivery services are limited. In such cases, our customer service team will contact you promptly to discuss alternative arrangements or cancel the order if necessary.

Carrier and Delivery Methods

We partner with reputable, fully-insured shipping carriers to ensure the safe and reliable transit of all packages. The specific carrier assigned to your order will depend on your shipping destination, the size and weight of the package, and other logistical factors. You can rest assured that all carriers we work with are selected for their track record of careful handling and on-time performance.

Once your order is dispatched, you will receive a shipping confirmation that includes a tracking number. This tracking number can be used on our website or the carrier’s portal to monitor the progress of your delivery. We recommend tracking your shipment regularly so that you can plan to receive it in person or arrange for a safe alternative.

Customs, Duties, and International Shipping

For orders shipped outside of the domestic region, please be aware that your package may be subject to customs clearance procedures in the destination country. Customs policies vary widely from one country to another. As the recipient, you are responsible for any import duties, taxes, or customs fees that may be levied once the package reaches your country. These charges, if applicable, are determined by local customs authorities and are not included in the amount you paid at checkout.

smithdresses.com is required by law to declare the full value of all merchandise shipped internationally. We cannot mark items as “gifts” or alter the declared value. We also cannot predict whether your country’s customs authorities will impose additional fees or delay the delivery of your package. Therefore, we encourage you to contact your local customs office for more information before placing an international order.

If you refuse to accept delivery of an international package due to unexpected customs fees, or if the package is abandoned at customs, you will be responsible for the original shipping charges, any applicable return shipping costs, and any fees charged by customs or the carrier.

Lost, Damaged, or Delayed Shipments

We take every precaution to ensure your order arrives in perfect condition. However, events beyond our control – such as severe weather, natural disasters, carrier strikes, or customs holds – can occasionally cause delays or damage. If your package is significantly delayed beyond what is reasonable given the destination, or if it arrives with visible damage to the outer packaging and its contents, please contact our customer service team as soon as possible.

For damaged items, we recommend keeping the original packaging and taking clear photos of the damage. This will help us resolve the issue quickly with our carrier and provide you with an appropriate solution, such as a replacement or store credit as outlined in our general terms.

In the rare event that a package is marked as “delivered” by the carrier but you have not received it, you must notify us within a short period of the delivery date. We will then initiate a trace with the carrier. Please understand that smithdresses.com cannot be held responsible for packages that are confirmed delivered to the address you provided but are subsequently lost or stolen. For high-value orders, we recommend using a secure delivery address where someone is available to accept the package.

Undeliverable and Returned Packages

From time to time, a package may be returned to us as undeliverable. This can happen for several reasons: incorrect or incomplete shipping address provided at checkout, refusal to pay customs duties for international shipments, or failure to pick up the package from a carrier’s holding location after a delivery attempt.

If your package is returned to us as undeliverable, we will contact you using the contact details you provided with your order. You may choose to have the order reshipped, subject to additional shipping charges, or receive a refund for the merchandise portion of your order, minus any original shipping costs incurred. Please note that certain promotional items or limited-edition collections may not be eligible for reshipment.

Shipping Restrictions

Some products sold on smithdresses.com, such as certain outerwear with special linings or items containing restricted materials, may be subject to shipping limitations to certain regions due to carrier regulations or local laws. We will notify you at checkout if any item in your cart cannot be shipped to your selected destination.

Additionally, we do not ship to P.O. boxes or APO/FPO addresses for certain large or heavy items (like multiple baggy jeans or formal coats) because carriers require a physical address for safe delivery. Please provide a street address whenever possible to avoid order cancellation or delays.

Questions About This Shipping Policy

If you have any questions or concerns regarding the shipment of your order, or if you need to report a shipping-related issue, please use the contact form or customer support channel provided on our website. We are here to help ensure that your experience with smithdresses.com is seamless from click to delivery.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of smithdresses.com after any such changes constitutes your acceptance of the new terms.

Thank you for shopping with smithdresses.com. We appreciate your trust in us to deliver stylish, high-quality clothing right to your door.